Terms of service

Terms of Service

Last updated: May 17, 2026

Welcome to VELAWEAVE.

These Terms of Service govern your access to and use of velaweave.shop, including the purchase of products from our online store.

By using our website or placing an order, you agree to these Terms.

1. Store information

Store name: VELAWEAVE
Website: velaweave.shop
Email: jcatcvh9346t@outlook.com
Business address: 2415 Avenue B, Carlsbad, NM 88220, United States

Our logistics partner locations include:

UK warehouse: WS13 8LQ Lichfield, Staffordshire, United Kingdom
Europe warehouse: 53909 Zülpich, Nordrhein-Westfalen, Germany

These logistics locations do not support pickups, visits, customer service enquiries or unscheduled returns.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country, state or region, or that you are using the website with the permission of a parent or legal guardian.

3. Products and availability

We try to display product descriptions, images, prices, stock status and specifications accurately.

However, minor differences in colour, size, packaging, appearance or product details may occur due to screen settings, manufacturing updates or product batches.

We reserve the right to modify, discontinue or limit the availability of any product at any time.

4. Pricing and payment

Prices are displayed on our website and may change from time to time without prior notice.

We reserve the right to correct pricing errors, product information errors or availability errors.

If an error affects your order, we may contact you to confirm whether you wish to proceed with the corrected information or cancel the order.

Payment must be completed before an order is processed.

5. Order acceptance

After you place an order, you may receive an order confirmation email. This does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel or limit any order where there is suspected fraud, payment issue, stock issue, pricing error, shipping restriction or violation of these Terms.

If we cancel an order after payment has been made, we will issue a refund to the original payment method.

6. Shipping

Shipping is governed by our Shipping Policy.

Delivery times are estimates and may be affected by courier delays, customs clearance, incorrect address information, public holidays, weather or other circumstances outside our control.

7. Returns and refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy.

Nothing in these Terms affects any statutory rights you may have as a consumer.

8. Customer responsibilities

You agree to:

  • provide accurate account, billing and shipping information;
  • keep your contact information up to date;
  • use the website only for lawful purposes;
  • not interfere with the operation or security of the website;
  • not use the website for fraud, abuse, unauthorised access or illegal activity.

9. Intellectual property

All content on this website, including text, images, graphics, logos, product content, design, layout and other materials, belongs to VELAWEAVE or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify or exploit our website content without prior written permission.

10. Third-party services and links

Our website may use third-party services, including payment processors, shipping providers, analytics tools, advertising tools and Shopify-related services.

We may also provide links to third-party websites. We are not responsible for the content, policies or practices of third-party websites.

11. Limitation of liability

To the fullest extent permitted by law, VELAWEAVE is not liable for indirect, incidental, special or consequential losses arising from your use of the website or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, intentional misconduct or rights that cannot be excluded under applicable consumer law.

12. Force majeure

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including courier disruption, customs delays, strikes, natural disasters, war, pandemic, government action, power failure, internet disruption or supply chain issues.

13. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with the updated date.

Your continued use of the website after changes are posted means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of New Mexico and the applicable laws of the United States, unless mandatory consumer protection laws in your country or region provide otherwise.

15. Contact

For questions about these Terms, please contact:

VELAWEAVE
Email: jcatcvh9346t@outlook.com
Website: velaweave.shop